Legal
Terms of Service
Plain-language terms for the GridLedge website and application. Where your organization has a signed customer agreement with us, that agreement controls if it conflicts with this page.
1. What these terms cover
These terms govern the public GridLedge website and, unless a signed customer agreement says otherwise, access to the GridLedge application. By using either, you accept these terms on your own behalf and, if you are acting for an organization, on its behalf — and you confirm you are authorized to do so. If you do not agree, do not use the site or the service.
2. Eligibility and accounts
The service is for business use by people 18 or older. Keep your account information accurate and your credentials confidential; you are responsible for activity under your account. Tell us promptly about any unauthorized access. We may suspend an account to protect the service or its users.
3. Your right to use the service
We grant you a limited, non-exclusive, non-transferable right to use the service for your organization's internal business purposes during your subscription or evaluation. The service is licensed, not sold.
4. Acceptable use
Do not misuse the service. That includes: no unlawful use; no attempting to probe, disrupt, or gain unauthorized access; no reverse engineering or copying the software; no scraping or bulk extraction outside intended features; no reselling or providing the service to third parties; and no using the service or its outputs to build a competing product, including a competing regulatory rules database. Third parties directly involved in a deal (for example, a lender or accountant you invite) may be given access to that deal, and their use is subject to these terms.
5. Your data stays yours
You own the documents and data you upload (“Customer Data”). You grant us a license to host, process, analyze, and display Customer Data — including with the third-party sub-processors named in our Privacy Policy — solely to provide and support the service, plus the limited de-identified uses described in Section 7. You are responsible for having the rights to upload what you upload, including any personal information about third parties (such as tenant information) contained in deal documents. We treat Customer Data as your confidential information.
6. Findings and outputs
Findings the service generates about your deal are yours to use for that deal — in underwriting notes, partner conversations, lender packages, and agency submissions. Findings are informational. GridLedge surfaces evidence with citations; it does not decide, approve, certify, or guarantee anything, and it may not identify every divergence in a document set. Nothing in the service is legal, tax, accounting, or compliance advice. Interpretation and decisions remain with the people responsible for the deal.
7. De-identified and aggregate data
We may create de-identified, aggregated data from Customer Data and use of the service (“Insights Data”) and use it for benchmarking, statistics, research, service improvement, and industry insights products, including commercial ones. We own the Insights Data we create, and our rights to it survive the end of your use of the service. Four commitments apply to all Insights Data: it never includes personal information — tenant information is categorically excluded; it is de-identified so it cannot reasonably be linked to any deal, property, person, or organization, and we will not attempt to re-identify it; it is published or shared only in aggregated form, drawn across enough deals and organizations that no single one can be identified; and any recipient is contractually prohibited from attempting re-identification. A signed customer agreement may provide additional rights, including opting out of inclusion in Insights Data.
8. Our intellectual property
We own the service: the software, models, interfaces, documentation, and our maintained corpus of regulatory rules, requirements, and detectors. Nothing in these terms transfers any of that to you beyond the usage right in Section 3. If you send us feedback or suggestions, we may use them freely without obligation. The GridLedge name and marks may not be used without our written permission.
9. Third-party services
The service runs on third-party infrastructure (described in the Privacy Policy) and the site may link to third-party sites. We are not responsible for third-party services, and a link is not an endorsement.
10. Fees
Paid access is governed by the applicable order form or customer agreement, which states pricing, billing, and any refund terms.
11. Term, suspension, and ending use
You may stop using the service at any time. We may suspend or terminate access for material breach of these terms, and will use reasonable efforts to notify you. For thirty days after termination you may request an export of your Customer Data; after that we will delete it in line with the Privacy Policy and any customer agreement, except where law requires retention. Sections that by their nature should survive — including 5 through 8 and 12 through 16 — survive termination.
12. Disclaimers
The service and site are provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted or error-free, or that findings will be complete or identify every divergence.
13. Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or lost profits or revenue. Our total liability arising out of or relating to the service or these terms is limited to the amounts you paid us for the service in the twelve months before the event giving rise to the claim, or one hundred US dollars if you have paid nothing. These limits do not apply where the law does not allow them.
14. Indemnification
You will defend and indemnify GridLedge against third-party claims arising from Customer Data you upload without sufficient rights, your violation of law, or your material breach of these terms.
15. Governing law and disputes
These terms are governed by the laws of [state — confirm with counsel], without regard to conflict-of-law rules. The parties will first try in good faith to resolve any dispute informally by written notice; failing that, disputes will be resolved exclusively in the state or federal courts located in [venue — confirm with counsel], and each party consents to their jurisdiction.
16. Changes to these terms
We may update these terms as the service evolves. The current version will always be posted here with its effective date, and we will make reasonable efforts to notify account holders of material changes. Continued use after a change takes effect constitutes acceptance.
17. General
These terms, the Privacy Policy, and any signed customer agreement are the entire agreement between us about the service. If a provision is unenforceable, the rest remains in effect. You may not assign these terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets. A failure to enforce a provision is not a waiver.
18. Contact
Questions about these terms: [email protected], or the contact section.
Effective date: [date]. GridLedge is operated by [legal entity name].